Learning from disruption
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Gijs Boudewijn, Chair, Payments Systems Committee, European Banking Federation
What will the payments landscape look like in 5-10 years time? What can the banks and other financial institutions learn from the disruption caused by the the likes of GAFA (Google, Apple, Facebook & Amazon). Adapt, innovate, become more agile but most importantly, put the customer first, says Gijs Boudewijn of the EBF.
Filmed at: Internet of Banking & Payments 2017